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Terms & Conditions Online

Terms & Conditions (Online)

Head Office: 162-164 Stanley Green Road. Poole  BH15 3AH.
Tel: 01202 683900.

General Terms

Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods you will receive a full refund.

All orders must be paid for in full at the time of placing the order and not the time of despatch. You will be notified of any goods that are not in stock and offered an alternative item where applicable, we could also offer to make a special order on your behalf from our suppliers (this will be subject to availability at our suppliers) or we will refund your money in full if you do not wish to have an alternative item or place a special order or if the item is no longer available. When buying goods on this site you are entering into a legally binding contract with The Gear Box Bike Shop. UK law is applicable on this site.

You will receive a confirmation email for all orders placed. We aim to process and despatch all orders within seven working days from the date of order. Once processed, all orders are sent on a next day service, all orders will require a signature on delivery. Our Courier Company operate a tracking system; you will receive an email confirming that you order has been dispatched, this email will have the tracking information and an estimated delivery date and time. Please check that all your details are correct on your confirmation email; please contact us immediately if there are any errors.

Our standard delivery charges for shipping to addresses in the UK are calculated based on the weight of items purchased, this is calculated and the cost displayed at the checkout. The maximum you will be charged for delivery within the UK is £25.

We accept online payments by credit card or debit card, the following cards are acceptable: Mastercard, Visa, Amex, Maestro, Delta, Switch, Solo and Visa Electron. You can also make payment by Paypal or you can send us a cheque with your order, all cheques must be cleared before your goods can be despatched. We will not pass on any personal details of your transaction. Full details of our secure site can be found in our Privacy Policy.

Security Policy

You must choose a user name and password on completion of your registration. You are responsible for all actions taken under that user name and password and shall only use the site under your own user name and password. You must make every effort to keep your password safe and should not disclose it to anyone. You should not transfer or sell your user name to anyone, nor permit, either directly or indirectly, anyone to use your user name or password. When entering our site please be aware that an Internet cookie (unique identifier) will be sent to your computer, this is to enable us to gather data regarding users of our site, these cookies can be easily be deleted and cause no harm to your computer. You may cancel your order at any time prior to your order being processed by contacting us via email, telephone or post.

Delivery Policy

Our delivery charges are calculated based on the weight of items purchased and your delivery address. The cost of delivery will be displayed during the checkout process. Full details of our delivery costs and the service level you can expect are on our dedicated Delivery & Returns page.

Returns Policy

If you are unhappy with your goods for whatever reason you have the right to return them within 10 days of receipt. We reserve the right not to accept goods back after this time period. Please email us sales@gearboxbikeshop.co.uk before returning any items.

All items must be returned unused, in perfect condition and in their original packaging. Tags attached. For more information, please visit our dedicated Delivery & Returns page.

Product Warranty

All goods sold are subject to a 12-month warranty unless otherwise stated, in the unlikely event that you need to make a claim please contact us on 01202 683900 or by email at sales@gearboxbikeshop.co.uk we reserve the right to have goods inspected. Faulty goods can be taken to our store, returned directly to our Mail Order Department. If the fault is minor we will offer you a repair and return the item to a satisfactory standard if the item has a more serious faults we would normally exchange it for you subject to availability. Please report any faults immediately to us and we will advise you on your best course of action.

Complaints Procedure

Gear Box Bike Shop is committed to providing the highest standard of service to our customers. However, should you need to complain we will do everything possible to ensure that your complaint is dealt with quickly and fairly. The easiest way to complain is to simply send us an e-mail on sales@gearboxbikeshop.co.uk or give us a call on 01202683900 and the member of staff receiving your call will try to resolve your complaint immediately, if they cannot, or further investigation is required, we promise to acknowledge this within five working days. In the unlikely event that your complaint cannot be resolved to your satisfaction please write to:
Gear Box Bike Shop
162-164 Stanley Green Road,
Poole Bh15 3Ah.

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