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Delivery & Returns Online

Delivery & Returns

Delivery

We use DPD as our courier partner for working day delivery and the Royal Mail for smaller items.

DPD will, if you have given us your mobile number, contact you by text to keep you up to date with your delivery.

If you place your order before 2:00pm Monday to Thursday, orders will be dispatched the next working day. Orders placed on Friday, Saturday and Sunday will be delivered the following Tuesday. Any orders placed on a Bank Holiday will be despatched on the next working day.

Please note that some addresses take longer to deliver to, for example the far north of Scotland, Northern Ireland, and Off Shore Islands. Please see below for the countries we deliver to, the service level you can expect and delivery costs.

Zone Countries Service Price
United Kingdom UK mainland Next working day TBC
United Kingdom Scottish Highlands & Islands, Northern Ireland & Scilly Isles. 2-4 days TBC
Channel Islands & IOM Guernsey, Jersey & Isle of Man 2-4 days £15 tbc

For any other locations, please contact us at sales@gearboxbikeshop.co.uk

Returns

If you are unhappy with your goods for whatever reason you have the right to return them within 10 days of receipt. We reserve the right not to accept goods back after this time period.

Please email us at sales@gearboxbikeshop.co.uk before returning any items.

All items must be returned unused, in perfect condition, and in their original packaging, tags attached.

With the returned item please include your name, address and ideally a copy of the invoice along with the reason for return and whether you require an exchange or a refund. In the case of an exchange please include re-postage money, at the same rate as was charged on the first order. All correspondence and returns should be sent to:

Gear Box Bike Shop
162-164 Stanley Green Road,
Poole BH15 3AH.

You can also return, or exchange, any goods purchased online or through our Mail Order Department at any . However, our stores cannot issue you with a refund this will be processed by the Mail Order Department.

Once your items have been received and checked we will process your refund within 14 days. All refunds are processed through the original method of payment used.

Postage will not be refunded.

We cannot accept responsibility for undelivered or damaged returned goods. Any claims for undelivered or returned goods arriving damaged must be made through the courier that you used to despatch the goods to sales@gearboxbikeshop.co.uk.

The above returns policy refers to items bought online and via mail order only – it does not cover items bought in our stores.

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